Videx VX2200 Troubleshooting Guide download pdf (Page 26)

PAGE 26 of 60 VX2200 TECHNICAL MANUAL VER1.4

b) In case the user does not answer (user absent), the operator must press (for about 1 sec) the “#”

button to talk to the visitor and close the conversation. In case the user answers and replaces

the handset (refusing to talk to the visitor), the operator will be automatically re-connected to the

outdoor station.

- In case the number called by the visitor is not the correct one he wants to talk to, or in case the visitor

wants to call another user, the operator can pass the call on to another flat by entering the requested

number on the keypad and then press the “*” button. The conversation will start as per above-mentioned

point 2.

- If the operator is absent or can’t answer, on the display will remain the message “P.XÆFLAT:YYYYYY”

relevant to the last call received; to delete the message, the operator has to pick up the handset and

press the “#” button.

The operator can stop the conversation between the visitor and the user at any time by picking up the

handset and pressing the “#” button.

Call from an apartment:

The calls from the apartments are logged on the concierge and answered at the discretion of the operator

but always in the order of arrival. When an internal call is received, the display shows the generic message

“CALL FROM FLAT”, the concierge emits an acoustic signal (with different tone) and the operator can take

the following steps:

1. Pick up the handset to start answering the booked calls;

2. The display shows the message “FLAT:XXXXXXÆCONC” where “XXXXXX” is the flat code of the user

who has booked the call;

3. The operator can delete the call by pressing the “#” button or answer it by pressing the “*” button:

a) If the operator chooses to delete the call, the concierge restarts from step (2) showing the next

booked call (if there are other booked calls), otherwise it goes back to the stand-by condition (the

display shows the message relevant to selected operation mode);

b) If the operator choose to answer the call, the concierge calls the user;

4. The display shows the message “CALLING”; if the apartment doesn’t answer, the operator can replace

the handset and restart from step (1). If the apartment answers, the display will show the message

“SPEAK”; operator and user are connected and the apartment can choose to close the conversation or

to ask the operator to be connected with another apartment (intercommunication):

a) If the apartment replaces the handset, the conversation ends; if there are other calls to answer (the

concierge rings) the operator can restart from step (1) otherwise the concierge will return to the

stand-by condition;

b) If the apartment requests intercommunication with another apartment, the operator must enter the

apartment number requested on the keypad and then press the “*” button;

5. When two users are connected, the display shows the message “INTERCOM.” and the operator can

replace the handset. As soon as the conversation ends, the concierge goes back to the stand-by

condition. The intercommunication can be interrupted at any time by the operator by picking up the

handset and pressing the “#” button.

6. If there are other booked calls (the concierge rings) the operator can restart from step (1) otherwise the

concierge will go back to the stand-by condition.

Any conversation in progress can be interrupted at any time by an external call (External calls take priority).

Call from the Digital Concierge to the apartment

The operator can contact any apartment from the concierge by entering the relevant number followed by

pressing the “*” button;

1. the display shows “CALLING”;

2. if the user answers, the display will show “SPEAK” and as soon as one of them (operator or user)

replaces the handset, the display will return to stand-by. If the user doesn’t answer, the operator can

delete the call by replacing the handset.

The communication can be interrupted at any time by an external call (External calls take priority).

Receiving alarm from an apartment

The concierge can receive and store up to 48 alarms from the apartments.

1. the concierge starts to emit an acoustic signal on every alarm received and at the same time the display

shows the message “ALARM” until the operator examines all alarms;

2. to examine the received alarms, the operator must press for 1sec the “A” button without picking up the

handset; then the display will show the message “ALARM:XXXXXX” on the first row and the message

“N:YY” on the second row where “XXXXXX” is the code of the flat where the alarm has been triggered

from and “YY” is the number of alarms to examine including the one shown. If the concierge has other

alarms to examine (“YY” higher than 1) restart from the beginning of this point to examine all.

When “YY” = 1 (last alarm), the concierge stops emitting the acoustic signal; press the “A” button again and

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Videx VX2200 Troubleshooting Guide Page 26

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