Videx VX2200 User Manual download pdf (Page 5)

Our Guarantee

Our products are covered by a full 2 year warranty.We guarantee to hold

spares for our systems for a minimum of 10 years and we also offer a repair

ervice regardless of product warranty.

Product Builder CD

Putting you in control. Product Builder is a unique program allowing the

creation of estimates including all support material and diagrams. It allows the

comparison of systems based on price functionality and complexity.

The Web Site - www.videx-security.com

Our web site is a source of information, whether you are looking for ideas,

brochures, technical manuals or datasheets quickly.

Training

Our dedicated Training Manager is available for free bespoke training sessions

in our fully equipped training rooms in both London and Newcastle or at a

customers premises when there are more than three people.

Technical Support

A team of engineers ready to take your call. Able to offer assistance with new

and existing installations, offer bespoke wiring diagrams and where possible

take control of the PC remotely to assist in programming and troubleshooting.

Site Assistance

Where that extra bit of support is required we can attend site with the

installation or maintenance engineers.

Sales Support

From a general enquiry through to full system design.

Production Facility

Our UK production facility allows the flexibility to create customer panels and

cabinets to a supplied specification, while being able to complete to a given

schedule.

Order Processing

We hold high levels of stock to ensure we can turn your order around quickly.

Orders for standard equipment will generally be despatched for next day

delivery.

Returns and Returns Department

Our friendly team will be able to assist you should you need to return an item

for repair, with an advanced replacement service available.

Our Customer Services

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Videx VX2200 User Manual Page 5